Frequently asked questions

OctoHex is a platform for automated, rules-based trading strategies across crypto, indices, commodities, US stocks and ETFs. Your money joins the OctoHex System — one pool of live strategies that every client follows — through a package. OctoHex is operated by OCTO FINANCIAL LTD, registered in England and Wales (company number 13035305).

Every package participates in the same System, in proportion to its value. You do not pick, switch on or switch off strategies — every client gets the same strategies and the same daily System result. Strategies that lose are stopped automatically for everyone and replaced. You can follow the live results at /performance and every strategy at /strategies.

1) Create an account at /register. 2) Verify your identity (about 3 minutes, ID document and a short selfie video). 3) Deposit cryptocurrency from the Deposit page. 4) Open a package of at least $50,000 from your cash balance. Daily results are credited to your package from then on.

You must be at least 18. Residents and citizens of these countries cannot use OctoHex: Afghanistan, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Cuba, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iran, Iraq, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Myanmar (Burma), Namibia, Niger, Nigeria, North Korea, Puerto Rico, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Syria, Tanzania, Togo, Tunisia, Türkiye, Uganda, United States, Zambia, Zimbabwe. Your nationality is checked against your identity document during verification — where you happen to be located does not matter.

No. Results vary from day to day and can be negative; you can lose some or all of your capital. Past and simulated results do not predict future results. Please read the Risk Disclosure at /legal/risk before investing.

The minimum package is $50,000 and the term is 24 months. You can hold more than one package.

Yes. From the Packages page you can add funds from your cash balance to an active package (minimum $1,000). Added money earns from the moment it is added. A larger package can also move you into a lower fee tier.

At the end of every UTC day the System’s result for that day is credited to each active package. On a positive day you receive the System result multiplied by your client share (see Fees); on a negative day the loss is passed on in full. The “today” figure in your dashboard is a live estimate until the day is credited. On the day a package starts, only the part of the day it was active counts.

A negative System day reduces your package by the full percentage and there is no fee on that day. Losses reduce your accrued profit first; if there is none, the package value falls below its principal.

Client money follows only strategies that pass our backtest quality filter and are not below zero live. A strategy leaves the System automatically — for all clients at the same time — if its live result falls below zero, or if its drawdown from its own peak exceeds 6%. It keeps running in public and rejoins automatically once its live result is positive again.

An optional setting per package. If the package value falls to the floor you choose (between 50% and 95% of your principal, default 80%), the package stops trading. You can switch it on or off at any time. It is a risk control, not insurance — in fast markets the value can end below the floor.

OctoHex earns only a share of positive days, and the share falls as your package grows: $50,000–$250,000 → 25% · $250,000–$1,000,000 → 20% · $1,000,000–$5,000,000 → 15% · $5,000,000+ → 10%. On losing days there is no fee. The tier is set by the package amount.

If the System makes +1.00% on a day, a package in the $50,000 tier (client share 75%) is credited +0.75%. A package of $5,000,000 or more (client share 90%) is credited +0.90%. If the System makes −1.00%, every package is credited −1.00%.

No. There are no deposit fees, per-trade or per-lot commissions and no management fee. The only cost on your side is the blockchain network fee charged by your wallet when you send crypto.

Deposits are in cryptocurrency only: USDT (TRON (TRC-20)), USDT (Ethereum (ERC-20)), USDC (Ethereum (ERC-20)), BTC (Bitcoin), ETH (Ethereum). Cards and bank transfers are not accepted. The minimum deposit is $100. Verification must be approved before you can deposit.

Each deposit gets a personal address with a QR code that is valid for 30 minutes (the countdown is shown and survives page reloads). Only one address can be active at a time. If it expires before you send, simply create a new one. A transfer that still arrives after expiry is credited after a review by our team.

Crediting is automatic after blockchain confirmations — usually minutes for USDT on Tron, longer for Bitcoin or Ethereum when the network is busy. Check that you sent the selected coin on the selected network, and at least the minimum transfer shown on the deposit screen (smaller transfers are not credited). Your deposit history shows the status and the transaction hash. If the transfer is confirmed on the blockchain and still not credited, contact support with the transaction hash.

Each address accepts only the coin and network you selected. Funds sent in another coin or network may be lost and cannot be guaranteed to be recovered. Contact support immediately with the transaction hash.

You can withdraw your cash balance to your own wallet in USDT, USDC, BTC or ETH from the Withdraw page (minimum $50). Approved verification is required, and a 2FA code if 2FA is on. Every withdrawal is reviewed by our team: requested → approved → sent. If a withdrawal is rejected, the reason is shown and the amount returns to your cash balance.

Daily results accumulate in your package as accrued profit. Profit can be moved to your cash balance only during profit withdrawal windows that OctoHex announces by email; you then release it on the Packages page and can withdraw it. Each window states how much of the accumulated profit can be released (once per package per window). The next window has not been announced yet — you will be notified by email.

The principal stays invested for the 24-month term — the unlock date is shown on each package. Only accrued profit can be released during withdrawal windows. At the end of the term the principal and any remaining profit are returned to your cash balance automatically and can be withdrawn at once. Money in your cash balance that is not in a package can be withdrawn at any time.

Identity verification (KYC/AML) is a legal requirement. It is done with our partner Didit: an ID document and a short selfie video, about 3 minutes. Results usually arrive within a minute after you finish; some cases go to manual review.

The reason is shown on your Verification page. If your identity document belongs to a restricted country, OctoHex cannot serve the account; deposits, packages and the partner program are disabled. If you hold an identity document from another country, or believe it is a mistake, contact support. The same document cannot be used for two accounts.

Switch it on in Settings. Sign-in, password changes, withdrawals and profile changes then require a 6-digit code sent by email. A code is valid for 10 minutes and a new one can be requested after 60 seconds.

Codes are sent from no-reply@octohex.com. Check your spam or junk folder and wait a minute — some mail providers delay new senders. After 60 seconds you can request a new code; only the latest code is valid. If nothing arrives, contact support.

Never. OctoHex staff and the support assistant never ask for your password, 2FA codes, seed phrases or private keys. Do not share them with anyone, and only sign in at octohex.com.

Use /forgot-password. We email you a reset link; follow it to choose a new password.

Partners introduce clients and earn from OctoHex’s own fee — never from the clients’ money and nothing from recruiting. 50% of the fee on your introduced clients’ profits forms your pool, and you receive a share of the pool that grows with your clients’ average invested volume in the month: $0–$100,000 → 1% · $100,000–$500,000 → 2.5% · $500,000–$1,000,000 → 7.5% · $1,000,000–$2,500,000 → 12.5% · $2,500,000–$5,000,000 → 25% · $5,000,000–$10,000,000 → 35% · $10,000,000+ → 50%. Your own invested money counts towards the volume but earns no commission. Payouts are monthly. Earnings depend entirely on real results — nothing is guaranteed.

Any verified client with an account value of at least $50,000 (cash plus packages) can apply at /app/partner. Applications are reviewed and approved by OctoHex. There is no fee to become a partner.

You receive an introducer bonus of 50% of that partner’s earnings, one level only. It is paid by OctoHex on top — it is never deducted from the other partner. Partners can also share part of their earnings with their clients as cashback or with one level of team members.

OctoHex is a trading name of OCTO FINANCIAL LTD, a private limited company incorporated in England and Wales on 20 November 2020, company number 13035305, registered office 178 Merton High Street, London SW19 1AY. Company details are on /about.

Use the Support button on any page — the assistant answers instantly and “Talk to a person” forwards your conversation to our team, who reply in the chat and by email. You can also email support@octohex.com or use the channels on /contact.